Privacy Policy

Last updated: March 12, 2026

This Privacy Policy describes how Ranthelo collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. This policy outlines what information we gather, how we use it, and the rights you have regarding your data when you interact with our services and attend our events.

Information We Collect

We collect various types of information to provide and improve our mystery events and role-playing experiences. When you register for events, we collect your name, email address, phone number, and payment information. We also gather information about your preferences regarding event types, difficulty levels, and themes to personalize your experience.

Additionally, we collect information automatically when you visit our website or use our services. This includes your IP address, browser type, device information, pages visited, and the time spent on our site. We use cookies and similar tracking technologies to enhance your browsing experience and understand how visitors interact with our platform.

How We Use Your Information

We use your personal information to process event registrations, send confirmation details, and manage bookings for our mystery nights and detective-themed parties. Your contact information allows us to communicate important updates, event reminders, and changes to scheduled gatherings. We analyze usage data to improve our services, develop new event formats, and create better experiences for our community.

Your information also helps us personalize event recommendations based on your preferences and past attendance. We may use aggregated, anonymized data for statistical analysis and marketing purposes. We never sell your personal data to third parties and only share information with trusted service providers who assist us in delivering our services under strict confidentiality agreements.

Your Privacy Rights

You have the right to access, review, and request corrections to your personal information at any time. You can request deletion of your data, subject to legal obligations that may require us to retain certain information. You have the right to withdraw consent for marketing communications and can opt out of receiving newsletters or promotional materials by following the unsubscribe instructions in our emails.

Under applicable data protection regulations, you may also request a copy of your data in a portable format or lodge complaints with relevant authorities. We respect your preferences and will honor requests to limit how we use your information. If you have concerns about how we handle your data, please contact us immediately so we can address them promptly.

Cookies and Tracking

We use cookies to improve your browsing experience and analyze how our website is used. Cookies are small text files stored on your device that help us remember your preferences and recognize you when you return. Essential cookies are necessary for website functionality, while analytical cookies help us understand visitor behavior and optimize our services.

You can control cookie settings through your browser preferences and can choose to accept or reject non-essential cookies. However, disabling certain cookies may affect your ability to use some features of our website. We also respect Do Not Track signals, though we cannot guarantee all third-party service providers honor this preference.

Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our systems use encryption for sensitive data like payment information and employ secure servers to store all collected data. We regularly review and update our security practices to maintain the highest standards of data protection.

While we take extensive precautions, no online transmission is completely secure. We encourage you to use strong passwords and protect your account credentials. In the event of a data breach, we will notify affected individuals promptly and take immediate corrective action as required by law.

Third-Party Links and Services

Our website may contain links to external websites and third-party services. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies independently. When you access third-party services through our platform, their terms and conditions apply, and we recommend reading their privacy statements carefully.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the last-modified date. Your continued use of our services following any updates constitutes acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.